Global BPO Market Growth (Status and Outlook) 2025-2031

Product Code: 1726511

Industry: Service & Software

Published: Jul 21,2025

Pages: 90

Delivery Time: 2-3 business days

Global BPO Market Growth (Status and Outlook) 2025-2031

Product Code: 1726511

Industry: Service & Software

Published: Jul 21,2025

Pages: 90

Delivery Time: 2-3 business days

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Description

According to this study, the global BPO market size will reach US$ 309830 million by 2031.

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.

Human labor is required in most business processes for productive delivery. Resorting to BPO which provides human labor at a lower cost helps companies maximize their ROI in such a situation. Growing competition also demands continuous innovation. By outsourcing some tasks, companies can focus more on their core activities to bring about innovation in their products as well as services. Furthermore, developments in IT and telecommunications infrastructure have enabled companies to transfer data to any place in the world. One of the major restraints to the growth of this market is the issue of security of valuable data. The client firm provides sensitive data to the service provider firm, which if misused can prove to be harmful to the interests of the client firm. Other factors such as loss of control of operations of processes, financial instability of the vendors, loss of expertise, etc. are some of the restraints to the growth of the BPO market. Problem of high attrition rates amongst workers is also one of the challenges faced by the BPO industry as the workers show a tendency of not pursuing BPO as a full time career.

LPI (LP Information)' newest research report, the “BPO Industry Forecast” looks at past sales and reviews total world BPO sales in 2024, providing a comprehensive analysis by region and market sector of projected BPO sales for 2025 through 2031. With BPO sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world BPO industry.

This Insight Report provides a comprehensive analysis of the global BPO landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on BPO portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global BPO market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for BPO and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global BPO.

This report presents a comprehensive overview, market shares, and growth opportunities of BPO market by product type, application, key players and key regions and countries.

Segmentation by Type:
    Finance & Accounting
    Customer Services
    HR Outsourcing
    KPO
    Procurement Outsourcing

Segmentation by Application:
    Manufacturing
    Telecommunications & Technology
    Banking
    Insurance & Finance Services
    Retail
    Others

This report also splits the market by region:
    Americas
        United States
        Canada
        Mexico
        Brazil
    APAC
        China
        Japan
        Korea
        Southeast Asia
        India
        Australia
    Europe
        Germany
        France
        UK
        Italy
        Russia
    Middle East & Africa
        Egypt
        South Africa
        Israel
        Turkey
        GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.

    Accenture
    Capgemini
    Genpact
    IBM
    Tata Consultancy Services
    3i Infotech

Table Of Contents

1 Scope of the Report
    1.1 Market Introduction
    1.2 Years Considered
    1.3 Research Objectives
    1.4 Market Research Methodology
    1.5 Research Process and Data Source
    1.6 Economic Indicators
    1.7 Currency Considered
    1.8 Market Estimation Caveats

2 Executive Summary
    2.1 World Market Overview
        2.1.1 Global BPO Market Size (2020-2031)
        2.1.2 BPO Market Size CAGR by Region (2020 VS 2024 VS 2031)
        2.1.3 World Current & Future Analysis for BPO by Country/Region (2020, 2024 & 2031)
    2.2 BPO Segment by Type
        2.2.1 Finance & Accounting
        2.2.2 Customer Services
        2.2.3 HR Outsourcing
        2.2.4 KPO
        2.2.5 Procurement Outsourcing
    2.3 BPO Market Size by Type
        2.3.1 BPO Market Size CAGR by Type (2020 VS 2024 VS 2031)
        2.3.2 Global BPO Market Size Market Share by Type (2020-2025)
    2.4 BPO Segment by Application
        2.4.1 Manufacturing
        2.4.2 Telecommunications & Technology
        2.4.3 Banking
        2.4.4 Insurance & Finance Services
        2.4.5 Retail
        2.4.6 Others
    2.5 BPO Market Size by Application
        2.5.1 BPO Market Size CAGR by Application (2020 VS 2024 VS 2031)
        2.5.2 Global BPO Market Size Market Share by Application (2020-2025)

3 BPO Market Size by Player
    3.1 BPO Market Size Market Share by Player
        3.1.1 Global BPO Revenue by Player (2020-2025)
        3.1.2 Global BPO Revenue Market Share by Player (2020-2025)
    3.2 Global BPO Key Players Head office and Products Offered
    3.3 Market Concentration Rate Analysis
        3.3.1 Competition Landscape Analysis
        3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
    3.4 New Products and Potential Entrants
    3.5 Mergers & Acquisitions, Expansion

4 BPO by Region
    4.1 BPO Market Size by Region (2020-2025)
    4.2 Global BPO Annual Revenue by Country/Region (2020-2025)
    4.3 Americas BPO Market Size Growth (2020-2025)
    4.4 APAC BPO Market Size Growth (2020-2025)
    4.5 Europe BPO Market Size Growth (2020-2025)
    4.6 Middle East & Africa BPO Market Size Growth (2020-2025)

5 Americas
    5.1 Americas BPO Market Size by Country (2020-2025)
    5.2 Americas BPO Market Size by Type (2020-2025)
    5.3 Americas BPO Market Size by Application (2020-2025)
    5.4 United States
    5.5 Canada
    5.6 Mexico
    5.7 Brazil

6 APAC
    6.1 APAC BPO Market Size by Region (2020-2025)
    6.2 APAC BPO Market Size by Type (2020-2025)
    6.3 APAC BPO Market Size by Application (2020-2025)
    6.4 China
    6.5 Japan
    6.6 South Korea
    6.7 Southeast Asia
    6.8 India
    6.9 Australia

7 Europe
    7.1 Europe BPO Market Size by Country (2020-2025)
    7.2 Europe BPO Market Size by Type (2020-2025)
    7.3 Europe BPO Market Size by Application (2020-2025)
    7.4 Germany
    7.5 France
    7.6 UK
    7.7 Italy
    7.8 Russia

8 Middle East & Africa
    8.1 Middle East & Africa BPO by Region (2020-2025)
    8.2 Middle East & Africa BPO Market Size by Type (2020-2025)
    8.3 Middle East & Africa BPO Market Size by Application (2020-2025)
    8.4 Egypt
    8.5 South Africa
    8.6 Israel
    8.7 Turkey
    8.8 GCC Countries

9 Market Drivers, Challenges and Trends
    9.1 Market Drivers & Growth Opportunities
    9.2 Market Challenges & Risks
    9.3 Industry Trends

10 Global BPO Market Forecast
    10.1 Global BPO Forecast by Region (2026-2031)
        10.1.1 Global BPO Forecast by Region (2026-2031)
        10.1.2 Americas BPO Forecast
        10.1.3 APAC BPO Forecast
        10.1.4 Europe BPO Forecast
        10.1.5 Middle East & Africa BPO Forecast
    10.2 Americas BPO Forecast by Country (2026-2031)
        10.2.1 United States Market BPO Forecast
        10.2.2 Canada Market BPO Forecast
        10.2.3 Mexico Market BPO Forecast
        10.2.4 Brazil Market BPO Forecast
    10.3 APAC BPO Forecast by Region (2026-2031)
        10.3.1 China BPO Market Forecast
        10.3.2 Japan Market BPO Forecast
        10.3.3 Korea Market BPO Forecast
        10.3.4 Southeast Asia Market BPO Forecast
        10.3.5 India Market BPO Forecast
        10.3.6 Australia Market BPO Forecast
    10.4 Europe BPO Forecast by Country (2026-2031)
        10.4.1 Germany Market BPO Forecast
        10.4.2 France Market BPO Forecast
        10.4.3 UK Market BPO Forecast
        10.4.4 Italy Market BPO Forecast
        10.4.5 Russia Market BPO Forecast
    10.5 Middle East & Africa BPO Forecast by Region (2026-2031)
        10.5.1 Egypt Market BPO Forecast
        10.5.2 South Africa Market BPO Forecast
        10.5.3 Israel Market BPO Forecast
        10.5.4 Turkey Market BPO Forecast
    10.6 Global BPO Forecast by Type (2026-2031)
    10.7 Global BPO Forecast by Application (2026-2031)
        10.7.1 GCC Countries Market BPO Forecast

11 Key Players Analysis
    11.1 Accenture
        11.1.1 Accenture Company Information
        11.1.2 Accenture BPO Product Offered
        11.1.3 Accenture BPO Revenue, Gross Margin and Market Share (2020-2025)
        11.1.4 Accenture Main Business Overview
        11.1.5 Accenture Latest Developments
    11.2 Capgemini
        11.2.1 Capgemini Company Information
        11.2.2 Capgemini BPO Product Offered
        11.2.3 Capgemini BPO Revenue, Gross Margin and Market Share (2020-2025)
        11.2.4 Capgemini Main Business Overview
        11.2.5 Capgemini Latest Developments
    11.3 Genpact
        11.3.1 Genpact Company Information
        11.3.2 Genpact BPO Product Offered
        11.3.3 Genpact BPO Revenue, Gross Margin and Market Share (2020-2025)
        11.3.4 Genpact Main Business Overview
        11.3.5 Genpact Latest Developments
    11.4 IBM
        11.4.1 IBM Company Information
        11.4.2 IBM BPO Product Offered
        11.4.3 IBM BPO Revenue, Gross Margin and Market Share (2020-2025)
        11.4.4 IBM Main Business Overview
        11.4.5 IBM Latest Developments
    11.5 Tata Consultancy Services
        11.5.1 Tata Consultancy Services Company Information
        11.5.2 Tata Consultancy Services BPO Product Offered
        11.5.3 Tata Consultancy Services BPO Revenue, Gross Margin and Market Share (2020-2025)
        11.5.4 Tata Consultancy Services Main Business Overview
        11.5.5 Tata Consultancy Services Latest Developments
    11.6 3i Infotech
        11.6.1 3i Infotech Company Information
        11.6.2 3i Infotech BPO Product Offered
        11.6.3 3i Infotech BPO Revenue, Gross Margin and Market Share (2020-2025)
        11.6.4 3i Infotech Main Business Overview
        11.6.5 3i Infotech Latest Developments

12 Research Findings and Conclusion

List Of Tables

List of Tables
 Table 1. BPO Market Size CAGR by Region (2020 VS 2024 VS 2031) & ($ millions)
 Table 2. BPO Annual Sales CAGR by Country/Region (2020, 2024 & 2031) & ($ millions)
 Table 3. Major Players of Finance & Accounting
 Table 4. Major Players of Customer Services
 Table 5. Major Players of HR Outsourcing
 Table 6. Major Players of KPO
 Table 7. Major Players of Procurement Outsourcing
 Table 8. BPO Market Size CAGR by Type (2020 VS 2024 VS 2031) & ($ millions)
 Table 9. Global BPO Market Size by Type (2020-2025) & ($ millions)
 Table 10. Global BPO Market Size Market Share by Type (2020-2025)
 Table 11. BPO Market Size CAGR by Application (2020 VS 2024 VS 2031) & ($ millions)
 Table 12. Global BPO Market Size by Application (2020-2025) & ($ millions)
 Table 13. Global BPO Market Size Market Share by Application (2020-2025)
 Table 14. Global BPO Revenue by Player (2020-2025) & ($ millions)
 Table 15. Global BPO Revenue Market Share by Player (2020-2025)
 Table 16. BPO Key Players Head office and Products Offered
 Table 17. BPO Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
 Table 18. New Products and Potential Entrants
 Table 19. Mergers & Acquisitions, Expansion
 Table 20. Global BPO Market Size by Region (2020-2025) & ($ millions)
 Table 21. Global BPO Market Size Market Share by Region (2020-2025)
 Table 22. Global BPO Revenue by Country/Region (2020-2025) & ($ millions)
 Table 23. Global BPO Revenue Market Share by Country/Region (2020-2025)
 Table 24. Americas BPO Market Size by Country (2020-2025) & ($ millions)
 Table 25. Americas BPO Market Size Market Share by Country (2020-2025)
 Table 26. Americas BPO Market Size by Type (2020-2025) & ($ millions)
 Table 27. Americas BPO Market Size Market Share by Type (2020-2025)
 Table 28. Americas BPO Market Size by Application (2020-2025) & ($ millions)
 Table 29. Americas BPO Market Size Market Share by Application (2020-2025)
 Table 30. APAC BPO Market Size by Region (2020-2025) & ($ millions)
 Table 31. APAC BPO Market Size Market Share by Region (2020-2025)
 Table 32. APAC BPO Market Size by Type (2020-2025) & ($ millions)
 Table 33. APAC BPO Market Size by Application (2020-2025) & ($ millions)
 Table 34. Europe BPO Market Size by Country (2020-2025) & ($ millions)
 Table 35. Europe BPO Market Size Market Share by Country (2020-2025)
 Table 36. Europe BPO Market Size by Type (2020-2025) & ($ millions)
 Table 37. Europe BPO Market Size by Application (2020-2025) & ($ millions)
 Table 38. Middle East & Africa BPO Market Size by Region (2020-2025) & ($ millions)
 Table 39. Middle East & Africa BPO Market Size by Type (2020-2025) & ($ millions)
 Table 40. Middle East & Africa BPO Market Size by Application (2020-2025) & ($ millions)
 Table 41. Key Market Drivers & Growth Opportunities of BPO
 Table 42. Key Market Challenges & Risks of BPO
 Table 43. Key Industry Trends of BPO
 Table 44. Global BPO Market Size Forecast by Region (2026-2031) & ($ millions)
 Table 45. Global BPO Market Size Market Share Forecast by Region (2026-2031)
 Table 46. Global BPO Market Size Forecast by Type (2026-2031) & ($ millions)
 Table 47. Global BPO Market Size Forecast by Application (2026-2031) & ($ millions)
 Table 48. Accenture Details, Company Type, BPO Area Served and Its Competitors
 Table 49. Accenture BPO Product Offered
 Table 50. Accenture BPO Revenue ($ million), Gross Margin and Market Share (2020-2025)
 Table 51. Accenture Main Business
 Table 52. Accenture Latest Developments
 Table 53. Capgemini Details, Company Type, BPO Area Served and Its Competitors
 Table 54. Capgemini BPO Product Offered
 Table 55. Capgemini BPO Revenue ($ million), Gross Margin and Market Share (2020-2025)
 Table 56. Capgemini Main Business
 Table 57. Capgemini Latest Developments
 Table 58. Genpact Details, Company Type, BPO Area Served and Its Competitors
 Table 59. Genpact BPO Product Offered
 Table 60. Genpact BPO Revenue ($ million), Gross Margin and Market Share (2020-2025)
 Table 61. Genpact Main Business
 Table 62. Genpact Latest Developments
 Table 63. IBM Details, Company Type, BPO Area Served and Its Competitors
 Table 64. IBM BPO Product Offered
 Table 65. IBM BPO Revenue ($ million), Gross Margin and Market Share (2020-2025)
 Table 66. IBM Main Business
 Table 67. IBM Latest Developments
 Table 68. Tata Consultancy Services Details, Company Type, BPO Area Served and Its Competitors
 Table 69. Tata Consultancy Services BPO Product Offered
 Table 70. Tata Consultancy Services BPO Revenue ($ million), Gross Margin and Market Share (2020-2025)
 Table 71. Tata Consultancy Services Main Business
 Table 72. Tata Consultancy Services Latest Developments
 Table 73. 3i Infotech Details, Company Type, BPO Area Served and Its Competitors
 Table 74. 3i Infotech BPO Product Offered
 Table 75. 3i Infotech BPO Revenue ($ million), Gross Margin and Market Share (2020-2025)
 Table 76. 3i Infotech Main Business
 Table 77. 3i Infotech Latest Developments


List of Figures
 Figure 1. BPO Report Years Considered
 Figure 2. Research Objectives
 Figure 3. Research Methodology
 Figure 4. Research Process and Data Source
 Figure 5. Global BPO Market Size Growth Rate (2020-2031) ($ millions)
 Figure 6. BPO Sales by Geographic Region (2020, 2024 & 2031) & ($ millions)
 Figure 7. BPO Sales Market Share by Country/Region (2024)
 Figure 8. BPO Sales Market Share by Country/Region (2020, 2024 & 2031)
 Figure 9. Global BPO Market Size Market Share by Type in 2024
 Figure 10. BPO in Manufacturing
 Figure 11. Global BPO Market: Manufacturing (2020-2025) & ($ millions)
 Figure 12. BPO in Telecommunications & Technology
 Figure 13. Global BPO Market: Telecommunications & Technology (2020-2025) & ($ millions)
 Figure 14. BPO in Banking
 Figure 15. Global BPO Market: Banking (2020-2025) & ($ millions)
 Figure 16. BPO in Insurance & Finance Services
 Figure 17. Global BPO Market: Insurance & Finance Services (2020-2025) & ($ millions)
 Figure 18. BPO in Retail
 Figure 19. Global BPO Market: Retail (2020-2025) & ($ millions)
 Figure 20. BPO in Others
 Figure 21. Global BPO Market: Others (2020-2025) & ($ millions)
 Figure 22. Global BPO Market Size Market Share by Application in 2024
 Figure 23. Global BPO Revenue Market Share by Player in 2024
 Figure 24. Global BPO Market Size Market Share by Region (2020-2025)
 Figure 25. Americas BPO Market Size 2020-2025 ($ millions)
 Figure 26. APAC BPO Market Size 2020-2025 ($ millions)
 Figure 27. Europe BPO Market Size 2020-2025 ($ millions)
 Figure 28. Middle East & Africa BPO Market Size 2020-2025 ($ millions)
 Figure 29. Americas BPO Value Market Share by Country in 2024
 Figure 30. United States BPO Market Size Growth 2020-2025 ($ millions)
 Figure 31. Canada BPO Market Size Growth 2020-2025 ($ millions)
 Figure 32. Mexico BPO Market Size Growth 2020-2025 ($ millions)
 Figure 33. Brazil BPO Market Size Growth 2020-2025 ($ millions)
 Figure 34. APAC BPO Market Size Market Share by Region in 2024
 Figure 35. APAC BPO Market Size Market Share by Type (2020-2025)
 Figure 36. APAC BPO Market Size Market Share by Application (2020-2025)
 Figure 37. China BPO Market Size Growth 2020-2025 ($ millions)
 Figure 38. Japan BPO Market Size Growth 2020-2025 ($ millions)
 Figure 39. South Korea BPO Market Size Growth 2020-2025 ($ millions)
 Figure 40. Southeast Asia BPO Market Size Growth 2020-2025 ($ millions)
 Figure 41. India BPO Market Size Growth 2020-2025 ($ millions)
 Figure 42. Australia BPO Market Size Growth 2020-2025 ($ millions)
 Figure 43. Europe BPO Market Size Market Share by Country in 2024
 Figure 44. Europe BPO Market Size Market Share by Type (2020-2025)
 Figure 45. Europe BPO Market Size Market Share by Application (2020-2025)
 Figure 46. Germany BPO Market Size Growth 2020-2025 ($ millions)
 Figure 47. France BPO Market Size Growth 2020-2025 ($ millions)
 Figure 48. UK BPO Market Size Growth 2020-2025 ($ millions)
 Figure 49. Italy BPO Market Size Growth 2020-2025 ($ millions)
 Figure 50. Russia BPO Market Size Growth 2020-2025 ($ millions)
 Figure 51. Middle East & Africa BPO Market Size Market Share by Region (2020-2025)
 Figure 52. Middle East & Africa BPO Market Size Market Share by Type (2020-2025)
 Figure 53. Middle East & Africa BPO Market Size Market Share by Application (2020-2025)
 Figure 54. Egypt BPO Market Size Growth 2020-2025 ($ millions)
 Figure 55. South Africa BPO Market Size Growth 2020-2025 ($ millions)
 Figure 56. Israel BPO Market Size Growth 2020-2025 ($ millions)
 Figure 57. Turkey BPO Market Size Growth 2020-2025 ($ millions)
 Figure 58. GCC Countries BPO Market Size Growth 2020-2025 ($ millions)
 Figure 59. Americas BPO Market Size 2026-2031 ($ millions)
 Figure 60. APAC BPO Market Size 2026-2031 ($ millions)
 Figure 61. Europe BPO Market Size 2026-2031 ($ millions)
 Figure 62. Middle East & Africa BPO Market Size 2026-2031 ($ millions)
 Figure 63. United States BPO Market Size 2026-2031 ($ millions)
 Figure 64. Canada BPO Market Size 2026-2031 ($ millions)
 Figure 65. Mexico BPO Market Size 2026-2031 ($ millions)
 Figure 66. Brazil BPO Market Size 2026-2031 ($ millions)
 Figure 67. China BPO Market Size 2026-2031 ($ millions)
 Figure 68. Japan BPO Market Size 2026-2031 ($ millions)
 Figure 69. Korea BPO Market Size 2026-2031 ($ millions)
 Figure 70. Southeast Asia BPO Market Size 2026-2031 ($ millions)
 Figure 71. India BPO Market Size 2026-2031 ($ millions)
 Figure 72. Australia BPO Market Size 2026-2031 ($ millions)
 Figure 73. Germany BPO Market Size 2026-2031 ($ millions)
 Figure 74. France BPO Market Size 2026-2031 ($ millions)
 Figure 75. UK BPO Market Size 2026-2031 ($ millions)
 Figure 76. Italy BPO Market Size 2026-2031 ($ millions)
 Figure 77. Russia BPO Market Size 2026-2031 ($ millions)
 Figure 78. Egypt BPO Market Size 2026-2031 ($ millions)
 Figure 79. South Africa BPO Market Size 2026-2031 ($ millions)
 Figure 80. Israel BPO Market Size 2026-2031 ($ millions)
 Figure 81. Turkey BPO Market Size 2026-2031 ($ millions)
 Figure 82. Global BPO Market Size Market Share Forecast by Type (2026-2031)
 Figure 83. Global BPO Market Size Market Share Forecast by Application (2026-2031)
 Figure 84. GCC Countries BPO Market Size 2026-2031 ($ millions)

Companies Mentioned

Accenture

Capgemini

Genpact

IBM

Tata Consultancy Services

3i Infotech

Methodology

LP Information presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

Data Sourse

Primary Source

Secondary Source

Players/Suppliers

Journals and Periodicals

Industry Experts

Government Bodies

Distributors/Traders

Annual Reports

Opinion Leaders

Presentations

Front-line Staff