Product Code:454848
Published Date: Feb 08,2023
Pages: 123
Region: Global
Category: Service & Software
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IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. LPI (LP Information)' newest research report, the “IT Service Management (ITSM) Software Industry Forecast” looks at past sales and reviews total world IT Service Management (ITSM) Software sales in 2022, providing a comprehensive analysis by region and market sector of projected IT Service Management (ITSM) Software sales for 2023 through 2029. With IT Service Management (ITSM) Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world IT Service Management (ITSM) Software industry. This Insight Report provides a comprehensive analysis of the global IT Service Management (ITSM) Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on IT Service Management (ITSM) Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global IT Service Management (ITSM) Software market. This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for IT Service Management (ITSM) Software and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global IT Service Management (ITSM) Software. The global IT Service Management (ITSM) Software market size is projected to grow from US$ 2829 million in 2022 to US$ 5319.5 million in 2029; it is expected to grow at a CAGR of 9.4% from 2023 to 2029. The key consumption markets locate at developed countries. The USA takes the market share of 43%, followed by EU with 29%. China's consumption market has a quicker growing speed, with a market share of 8%. ServiceNow and Atlassian are the top 2 players of IT Service Management (ITSM) Software, with about 42% market shares. This report presents a comprehensive overview, market shares, and growth opportunities of IT Service Management (ITSM) Software market by product type, application, key players and key regions and countries. Market Segmentation: Segmentation by type Cloud-Based On-Premises Segmentation by application SMEs Large Enterprises This report also splits the market by region: Americas United States Canada Mexico Brazil APAC China Japan Korea Southeast Asia India Australia Europe Germany France UK Italy Russia Middle East & Africa Egypt South Africa Israel Turkey GCC Countries The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration. ServiceNow Atlassian Ivanti (HEAT Software) IBM CA Technologies BMC Software ASG Software Axios Systems SAP Cherwell Software Micro Focus (Formerly HPE) Freshworks Ultimo Software Epicor TOPdesk Samanage Agiloft Service Symantec SysAid SolarWinds Autotask
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global IT Service Management (ITSM) Software Market Size 2018-2029
2.1.2 IT Service Management (ITSM) Software Market Size CAGR by Region 2018 VS 2022 VS 2029
2.2 IT Service Management (ITSM) Software Segment by Type
2.2.1 Cloud-Based
2.2.2 On-Premises
2.3 IT Service Management (ITSM) Software Market Size by Type
2.3.1 IT Service Management (ITSM) Software Market Size CAGR by Type (2018 VS 2022 VS 2029)
2.3.2 Global IT Service Management (ITSM) Software Market Size Market Share by Type (2018-2023)
2.4 IT Service Management (ITSM) Software Segment by Application
2.4.1 SMEs
2.4.2 Large Enterprises
2.5 IT Service Management (ITSM) Software Market Size by Application
2.5.1 IT Service Management (ITSM) Software Market Size CAGR by Application (2018 VS 2022 VS 2029)
2.5.2 Global IT Service Management (ITSM) Software Market Size Market Share by Application (2018-2023)
3 IT Service Management (ITSM) Software Market Size by Player
3.1 IT Service Management (ITSM) Software Market Size Market Share by Players
3.1.1 Global IT Service Management (ITSM) Software Revenue by Players (2018-2023)
3.1.2 Global IT Service Management (ITSM) Software Revenue Market Share by Players (2018-2023)
3.2 Global IT Service Management (ITSM) Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2021-2023)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 IT Service Management (ITSM) Software by Regions
4.1 IT Service Management (ITSM) Software Market Size by Regions (2018-2023)
4.2 Americas IT Service Management (ITSM) Software Market Size Growth (2018-2023)
4.3 APAC IT Service Management (ITSM) Software Market Size Growth (2018-2023)
4.4 Europe IT Service Management (ITSM) Software Market Size Growth (2018-2023)
4.5 Middle East & Africa IT Service Management (ITSM) Software Market Size Growth (2018-2023)
5 Americas
5.1 Americas IT Service Management (ITSM) Software Market Size by Country (2018-2023)
5.2 Americas IT Service Management (ITSM) Software Market Size by Type (2018-2023)
5.3 Americas IT Service Management (ITSM) Software Market Size by Application (2018-2023)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC IT Service Management (ITSM) Software Market Size by Region (2018-2023)
6.2 APAC IT Service Management (ITSM) Software Market Size by Type (2018-2023)
6.3 APAC IT Service Management (ITSM) Software Market Size by Application (2018-2023)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe IT Service Management (ITSM) Software by Country (2018-2023)
7.2 Europe IT Service Management (ITSM) Software Market Size by Type (2018-2023)
7.3 Europe IT Service Management (ITSM) Software Market Size by Application (2018-2023)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa IT Service Management (ITSM) Software by Region (2018-2023)
8.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2018-2023)
8.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2018-2023)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global IT Service Management (ITSM) Software Market Forecast
10.1 Global IT Service Management (ITSM) Software Forecast by Regions (2024-2029)
10.1.1 Global IT Service Management (ITSM) Software Forecast by Regions (2024-2029)
10.1.2 Americas IT Service Management (ITSM) Software Forecast
10.1.3 APAC IT Service Management (ITSM) Software Forecast
10.1.4 Europe IT Service Management (ITSM) Software Forecast
10.1.5 Middle East & Africa IT Service Management (ITSM) Software Forecast
10.2 Americas IT Service Management (ITSM) Software Forecast by Country (2024-2029)
10.2.1 United States IT Service Management (ITSM) Software Market Forecast
10.2.2 Canada IT Service Management (ITSM) Software Market Forecast
10.2.3 Mexico IT Service Management (ITSM) Software Market Forecast
10.2.4 Brazil IT Service Management (ITSM) Software Market Forecast
10.3 APAC IT Service Management (ITSM) Software Forecast by Region (2024-2029)
10.3.1 China IT Service Management (ITSM) Software Market Forecast
10.3.2 Japan IT Service Management (ITSM) Software Market Forecast
10.3.3 Korea IT Service Management (ITSM) Software Market Forecast
10.3.4 Southeast Asia IT Service Management (ITSM) Software Market Forecast
10.3.5 India IT Service Management (ITSM) Software Market Forecast
10.3.6 Australia IT Service Management (ITSM) Software Market Forecast
10.4 Europe IT Service Management (ITSM) Software Forecast by Country (2024-2029)
10.4.1 Germany IT Service Management (ITSM) Software Market Forecast
10.4.2 France IT Service Management (ITSM) Software Market Forecast
10.4.3 UK IT Service Management (ITSM) Software Market Forecast
10.4.4 Italy IT Service Management (ITSM) Software Market Forecast
10.4.5 Russia IT Service Management (ITSM) Software Market Forecast
10.5 Middle East & Africa IT Service Management (ITSM) Software Forecast by Region (2024-2029)
10.5.1 Egypt IT Service Management (ITSM) Software Market Forecast
10.5.2 South Africa IT Service Management (ITSM) Software Market Forecast
10.5.3 Israel IT Service Management (ITSM) Software Market Forecast
10.5.4 Turkey IT Service Management (ITSM) Software Market Forecast
10.5.5 GCC Countries IT Service Management (ITSM) Software Market Forecast
10.6 Global IT Service Management (ITSM) Software Forecast by Type (2024-2029)
10.7 Global IT Service Management (ITSM) Software Forecast by Application (2024-2029)
11 Key Players Analysis
11.1 ServiceNow
11.1.1 ServiceNow Company Information
11.1.2 ServiceNow IT Service Management (ITSM) Software Product Offered
11.1.3 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.1.4 ServiceNow Main Business Overview
11.1.5 ServiceNow Latest Developments
11.2 Atlassian
11.2.1 Atlassian Company Information
11.2.2 Atlassian IT Service Management (ITSM) Software Product Offered
11.2.3 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.2.4 Atlassian Main Business Overview
11.2.5 Atlassian Latest Developments
11.3 Ivanti (HEAT Software)
11.3.1 Ivanti (HEAT Software) Company Information
11.3.2 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Offered
11.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.3.4 Ivanti (HEAT Software) Main Business Overview
11.3.5 Ivanti (HEAT Software) Latest Developments
11.4 IBM
11.4.1 IBM Company Information
11.4.2 IBM IT Service Management (ITSM) Software Product Offered
11.4.3 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.4.4 IBM Main Business Overview
11.4.5 IBM Latest Developments
11.5 CA Technologies
11.5.1 CA Technologies Company Information
11.5.2 CA Technologies IT Service Management (ITSM) Software Product Offered
11.5.3 CA Technologies IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.5.4 CA Technologies Main Business Overview
11.5.5 CA Technologies Latest Developments
11.6 BMC Software
11.6.1 BMC Software Company Information
11.6.2 BMC Software IT Service Management (ITSM) Software Product Offered
11.6.3 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.6.4 BMC Software Main Business Overview
11.6.5 BMC Software Latest Developments
11.7 ASG Software
11.7.1 ASG Software Company Information
11.7.2 ASG Software IT Service Management (ITSM) Software Product Offered
11.7.3 ASG Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.7.4 ASG Software Main Business Overview
11.7.5 ASG Software Latest Developments
11.8 Axios Systems
11.8.1 Axios Systems Company Information
11.8.2 Axios Systems IT Service Management (ITSM) Software Product Offered
11.8.3 Axios Systems IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.8.4 Axios Systems Main Business Overview
11.8.5 Axios Systems Latest Developments
11.9 SAP
11.9.1 SAP Company Information
11.9.2 SAP IT Service Management (ITSM) Software Product Offered
11.9.3 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.9.4 SAP Main Business Overview
11.9.5 SAP Latest Developments
11.10 Cherwell Software
11.10.1 Cherwell Software Company Information
11.10.2 Cherwell Software IT Service Management (ITSM) Software Product Offered
11.10.3 Cherwell Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.10.4 Cherwell Software Main Business Overview
11.10.5 Cherwell Software Latest Developments
11.11 Micro Focus (Formerly HPE)
11.11.1 Micro Focus (Formerly HPE) Company Information
11.11.2 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Offered
11.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.11.4 Micro Focus (Formerly HPE) Main Business Overview
11.11.5 Micro Focus (Formerly HPE) Latest Developments
11.12 Freshworks
11.12.1 Freshworks Company Information
11.12.2 Freshworks IT Service Management (ITSM) Software Product Offered
11.12.3 Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.12.4 Freshworks Main Business Overview
11.12.5 Freshworks Latest Developments
11.13 Ultimo Software
11.13.1 Ultimo Software Company Information
11.13.2 Ultimo Software IT Service Management (ITSM) Software Product Offered
11.13.3 Ultimo Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.13.4 Ultimo Software Main Business Overview
11.13.5 Ultimo Software Latest Developments
11.14 Epicor
11.14.1 Epicor Company Information
11.14.2 Epicor IT Service Management (ITSM) Software Product Offered
11.14.3 Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.14.4 Epicor Main Business Overview
11.14.5 Epicor Latest Developments
11.15 TOPdesk
11.15.1 TOPdesk Company Information
11.15.2 TOPdesk IT Service Management (ITSM) Software Product Offered
11.15.3 TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.15.4 TOPdesk Main Business Overview
11.15.5 TOPdesk Latest Developments
11.16 Samanage
11.16.1 Samanage Company Information
11.16.2 Samanage IT Service Management (ITSM) Software Product Offered
11.16.3 Samanage IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.16.4 Samanage Main Business Overview
11.16.5 Samanage Latest Developments
11.17 Agiloft Service
11.17.1 Agiloft Service Company Information
11.17.2 Agiloft Service IT Service Management (ITSM) Software Product Offered
11.17.3 Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.17.4 Agiloft Service Main Business Overview
11.17.5 Agiloft Service Latest Developments
11.18 Symantec
11.18.1 Symantec Company Information
11.18.2 Symantec IT Service Management (ITSM) Software Product Offered
11.18.3 Symantec IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.18.4 Symantec Main Business Overview
11.18.5 Symantec Latest Developments
11.19 SysAid
11.19.1 SysAid Company Information
11.19.2 SysAid IT Service Management (ITSM) Software Product Offered
11.19.3 SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.19.4 SysAid Main Business Overview
11.19.5 SysAid Latest Developments
11.20 SolarWinds
11.20.1 SolarWinds Company Information
11.20.2 SolarWinds IT Service Management (ITSM) Software Product Offered
11.20.3 SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.20.4 SolarWinds Main Business Overview
11.20.5 SolarWinds Latest Developments
11.21 Autotask
11.21.1 Autotask Company Information
11.21.2 Autotask IT Service Management (ITSM) Software Product Offered
11.21.3 Autotask IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
11.21.4 Autotask Main Business Overview
11.21.5 Autotask Latest Developments
12 Research Findings and Conclusion
List of Tables Table 1. IT Service Management (ITSM) Software Market Size CAGR by Region (2018 VS 2022 VS 2029) & ($ Millions) Table 2. Major Players of Cloud-Based Table 3. Major Players of On-Premises Table 4. IT Service Management (ITSM) Software Market Size CAGR by Type (2018 VS 2022 VS 2029) & ($ Millions) Table 5. Global IT Service Management (ITSM) Software Market Size by Type (2018-2023) & ($ Millions) Table 6. Global IT Service Management (ITSM) Software Market Size Market Share by Type (2018-2023) Table 7. IT Service Management (ITSM) Software Market Size CAGR by Application (2018 VS 2022 VS 2029) & ($ Millions) Table 8. Global IT Service Management (ITSM) Software Market Size by Application (2018-2023) & ($ Millions) Table 9. Global IT Service Management (ITSM) Software Market Size Market Share by Application (2018-2023) Table 10. Global IT Service Management (ITSM) Software Revenue by Players (2018-2023) & ($ Millions) Table 11. Global IT Service Management (ITSM) Software Revenue Market Share by Player (2018-2023) Table 12. IT Service Management (ITSM) Software Key Players Head office and Products Offered Table 13. IT Service Management (ITSM) Software Concentration Ratio (CR3, CR5 and CR10) & (2021-2023) Table 14. New Products and Potential Entrants Table 15. Mergers & Acquisitions, Expansion Table 16. Global IT Service Management (ITSM) Software Market Size by Regions 2018-2023 & ($ Millions) Table 17. Global IT Service Management (ITSM) Software Market Size Market Share by Regions (2018-2023) Table 18. Global IT Service Management (ITSM) Software Revenue by Country/Region (2018-2023) & ($ millions) Table 19. Global IT Service Management (ITSM) Software Revenue Market Share by Country/Region (2018-2023) Table 20. Americas IT Service Management (ITSM) Software Market Size by Country (2018-2023) & ($ Millions) Table 21. Americas IT Service Management (ITSM) Software Market Size Market Share by Country (2018-2023) Table 22. Americas IT Service Management (ITSM) Software Market Size by Type (2018-2023) & ($ Millions) Table 23. Americas IT Service Management (ITSM) Software Market Size Market Share by Type (2018-2023) Table 24. Americas IT Service Management (ITSM) Software Market Size by Application (2018-2023) & ($ Millions) Table 25. Americas IT Service Management (ITSM) Software Market Size Market Share by Application (2018-2023) Table 26. APAC IT Service Management (ITSM) Software Market Size by Region (2018-2023) & ($ Millions) Table 27. APAC IT Service Management (ITSM) Software Market Size Market Share by Region (2018-2023) Table 28. APAC IT Service Management (ITSM) Software Market Size by Type (2018-2023) & ($ Millions) Table 29. APAC IT Service Management (ITSM) Software Market Size Market Share by Type (2018-2023) Table 30. APAC IT Service Management (ITSM) Software Market Size by Application (2018-2023) & ($ Millions) Table 31. APAC IT Service Management (ITSM) Software Market Size Market Share by Application (2018-2023) Table 32. Europe IT Service Management (ITSM) Software Market Size by Country (2018-2023) & ($ Millions) Table 33. Europe IT Service Management (ITSM) Software Market Size Market Share by Country (2018-2023) Table 34. Europe IT Service Management (ITSM) Software Market Size by Type (2018-2023) & ($ Millions) Table 35. Europe IT Service Management (ITSM) Software Market Size Market Share by Type (2018-2023) Table 36. Europe IT Service Management (ITSM) Software Market Size by Application (2018-2023) & ($ Millions) Table 37. Europe IT Service Management (ITSM) Software Market Size Market Share by Application (2018-2023) Table 38. Middle East & Africa IT Service Management (ITSM) Software Market Size by Region (2018-2023) & ($ Millions) Table 39. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Region (2018-2023) Table 40. Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2018-2023) & ($ Millions) Table 41. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Type (2018-2023) Table 42. Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2018-2023) & ($ Millions) Table 43. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Application (2018-2023) Table 44. Key Market Drivers & Growth Opportunities of IT Service Management (ITSM) Software Table 45. Key Market Challenges & Risks of IT Service Management (ITSM) Software Table 46. Key Industry Trends of IT Service Management (ITSM) Software Table 47. Global IT Service Management (ITSM) Software Market Size Forecast by Regions (2024-2029) & ($ Millions) Table 48. Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Regions (2024-2029) Table 49. Global IT Service Management (ITSM) Software Market Size Forecast by Type (2024-2029) & ($ Millions) Table 50. Global IT Service Management (ITSM) Software Market Size Forecast by Application (2024-2029) & ($ Millions) Table 51. ServiceNow Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 52. ServiceNow IT Service Management (ITSM) Software Product Offered Table 53. ServiceNow IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 54. ServiceNow Main Business Table 55. ServiceNow Latest Developments Table 56. Atlassian Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 57. Atlassian IT Service Management (ITSM) Software Product Offered Table 58. Atlassian Main Business Table 59. Atlassian IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 60. Atlassian Latest Developments Table 61. Ivanti (HEAT Software) Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 62. Ivanti (HEAT Software) IT Service Management (ITSM) Software Product Offered Table 63. Ivanti (HEAT Software) Main Business Table 64. Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 65. Ivanti (HEAT Software) Latest Developments Table 66. IBM Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 67. IBM IT Service Management (ITSM) Software Product Offered Table 68. IBM Main Business Table 69. IBM IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 70. IBM Latest Developments Table 71. CA Technologies Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 72. CA Technologies IT Service Management (ITSM) Software Product Offered Table 73. CA Technologies Main Business Table 74. CA Technologies IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 75. CA Technologies Latest Developments Table 76. BMC Software Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 77. BMC Software IT Service Management (ITSM) Software Product Offered Table 78. BMC Software Main Business Table 79. BMC Software IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 80. BMC Software Latest Developments Table 81. ASG Software Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 82. ASG Software IT Service Management (ITSM) Software Product Offered Table 83. ASG Software Main Business Table 84. ASG Software IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 85. ASG Software Latest Developments Table 86. Axios Systems Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 87. Axios Systems IT Service Management (ITSM) Software Product Offered Table 88. Axios Systems Main Business Table 89. Axios Systems IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 90. Axios Systems Latest Developments Table 91. SAP Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 92. SAP IT Service Management (ITSM) Software Product Offered Table 93. SAP Main Business Table 94. SAP IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 95. SAP Latest Developments Table 96. Cherwell Software Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 97. Cherwell Software IT Service Management (ITSM) Software Product Offered Table 98. Cherwell Software Main Business Table 99. Cherwell Software IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 100. Cherwell Software Latest Developments Table 101. Micro Focus (Formerly HPE) Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 102. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product Offered Table 103. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 104. Micro Focus (Formerly HPE) Main Business Table 105. Micro Focus (Formerly HPE) Latest Developments Table 106. Freshworks Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 107. Freshworks IT Service Management (ITSM) Software Product Offered Table 108. Freshworks Main Business Table 109. Freshworks IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 110. Freshworks Latest Developments Table 111. Ultimo Software Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 112. Ultimo Software IT Service Management (ITSM) Software Product Offered Table 113. Ultimo Software Main Business Table 114. Ultimo Software IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 115. Ultimo Software Latest Developments Table 116. Epicor Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 117. Epicor IT Service Management (ITSM) Software Product Offered Table 118. Epicor Main Business Table 119. Epicor IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 120. Epicor Latest Developments Table 121. TOPdesk Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 122. TOPdesk IT Service Management (ITSM) Software Product Offered Table 123. TOPdesk Main Business Table 124. TOPdesk IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 125. TOPdesk Latest Developments Table 126. Samanage Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 127. Samanage IT Service Management (ITSM) Software Product Offered Table 128. Samanage Main Business Table 129. Samanage IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 130. Samanage Latest Developments Table 131. Agiloft Service Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 132. Agiloft Service IT Service Management (ITSM) Software Product Offered Table 133. Agiloft Service Main Business Table 134. Agiloft Service IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 135. Agiloft Service Latest Developments Table 136. Symantec Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 137. Symantec IT Service Management (ITSM) Software Product Offered Table 138. Symantec Main Business Table 139. Symantec IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 140. Symantec Latest Developments Table 141. SysAid Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 142. SysAid IT Service Management (ITSM) Software Product Offered Table 143. SysAid Main Business Table 144. SysAid IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 145. SysAid Latest Developments Table 146. SolarWinds Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 147. SolarWinds IT Service Management (ITSM) Software Product Offered Table 148. SolarWinds Main Business Table 149. SolarWinds IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 150. SolarWinds Latest Developments Table 151. Autotask Details, Company Type, IT Service Management (ITSM) Software Area Served and Its Competitors Table 152. Autotask IT Service Management (ITSM) Software Product Offered Table 153. Autotask IT Service Management (ITSM) Software Revenue ($ million), Gross Margin and Market Share (2018-2023) Table 154. Autotask Main Business Table 155. Autotask Latest Developments List of Figures Figure 1. IT Service Management (ITSM) Software Report Years Considered Figure 2. Research Objectives Figure 3. Research Methodology Figure 4. Research Process and Data Source Figure 5. Global IT Service Management (ITSM) Software Market Size Growth Rate 2018-2029 ($ Millions) Figure 6. IT Service Management (ITSM) Software Sales by Geographic Region (2018, 2022 & 2029) & ($ millions) Figure 7. IT Service Management (ITSM) Software Sales Market Share by Country/Region (2022) Figure 8. IT Service Management (ITSM) Software Sales Market Share by Country/Region (2018, 2022 & 2029) Figure 9. Global IT Service Management (ITSM) Software Market Size Market Share by Type in 2022 Figure 10. IT Service Management (ITSM) Software in SMEs Figure 11. Global IT Service Management (ITSM) Software Market: SMEs (2018-2023) & ($ Millions) Figure 12. IT Service Management (ITSM) Software in Large Enterprises Figure 13. Global IT Service Management (ITSM) Software Market: Large Enterprises (2018-2023) & ($ Millions) Figure 14. Global IT Service Management (ITSM) Software Market Size Market Share by Application in 2022 Figure 15. Global IT Service Management (ITSM) Software Revenue Market Share by Player in 2022 Figure 16. Global IT Service Management (ITSM) Software Market Size Market Share by Regions (2018-2023) Figure 17. Americas IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure 18. APAC IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure 19. Europe IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure 20. Middle East & Africa IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure 21. Americas IT Service Management (ITSM) Software Value Market Share by Country in 2022 Figure 22. United States IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 23. Canada IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 24. Mexico IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 25. Brazil IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 26. APAC IT Service Management (ITSM) Software Market Size Market Share by Region in 2022 Figure 27. APAC IT Service Management (ITSM) Software Market Size Market Share by Type in 2022 Figure 28. APAC IT Service Management (ITSM) Software Market Size Market Share by Application in 2022 Figure 29. China IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 30. Japan IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 31. Korea IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 32. Southeast Asia IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 33. India IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 34. Australia IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 35. Europe IT Service Management (ITSM) Software Market Size Market Share by Country in 2022 Figure 36. Europe IT Service Management (ITSM) Software Market Size Market Share by Type (2018-2023) Figure 37. Europe IT Service Management (ITSM) Software Market Size Market Share by Application (2018-2023) Figure 38. Germany IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 39. France IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 40. UK IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 41. Italy IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 42. Russia IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 43. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Region (2018-2023) Figure 44. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Type (2018-2023) Figure 45. Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Application (2018-2023) Figure 46. Egypt IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 47. South Africa IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 48. Israel IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 49. Turkey IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 50. GCC Country IT Service Management (ITSM) Software Market Size Growth 2018-2023 ($ Millions) Figure 51. Americas IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 52. APAC IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 53. Europe IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 54. Middle East & Africa IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 55. United States IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 56. Canada IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 57. Mexico IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 58. Brazil IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 59. China IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 60. Japan IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 61. Korea IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 62. Southeast Asia IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 63. India IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 64. Australia IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 65. Germany IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 66. France IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 67. UK IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 68. Italy IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 69. Russia IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 70. Spain IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 71. Egypt IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 72. South Africa IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 73. Israel IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 74. Turkey IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 75. GCC Countries IT Service Management (ITSM) Software Market Size 2024-2029 ($ Millions) Figure 76. Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Type (2024-2029) Figure 77. Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Application (2024-2029)
ServiceNow Atlassian Ivanti (HEAT Software) IBM CA Technologies BMC Software ASG Software Axios Systems SAP Cherwell Software Micro Focus (Formerly HPE) Freshworks Ultimo Software Epicor TOPdesk Samanage Agiloft Service Symantec SysAid SolarWinds Autotask
LP Information presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.
Primary Source
Players/Suppliers
Industry Experts
Distributors/Traders
Opinion Leaders
Front-line Staff
Marketing Executives
Secondary Source
Journals and Periodicals
Government Bodies
Annual Reports
Presentations
Paid Databases
LPI Internal Repository
Data Synthesis
Information Gathering
Collation of Data
Estimation of Key Figures
Analysis of Derived Insights
Data Validation
Triangulation with Data Models
Reference Against Proprietary
Databases
Corroboration with Industry Experts
Qualitative Analysis
Market drivers
Market challenges
Market trends
Five forces analysis
Qualitative Analysis
Market size and forecast
Market segmentation
Geographical insights
Competitive landscape